Frequently asked questions

Frequently Asked Questions

How long does it take for my order to arrive?

Orders are shipped within 1-3 business days. Estimated delivery time is 5-10 business days depending on your location.

Do you ship internationally?

Yes, we ship throughout Spain and to countries in the European Union. Check our shipping rates during the checkout process.

Are the products original?

Yes, all our products are 100% authentic and original, selected directly from official Korean cosmetics manufacturers and distributors.

Can I return a product?

We accept returns within 14 days of receiving the order, provided the product has not been opened or used. Please refer to our returns policy for more information.

How can I contact you?

You can write to us via our contact form and we will respond within 24 business hours.

Are the products suitable for sensitive skin?

Many of our products are specially formulated for sensitive skin. Please check each product's description for ingredients and skin type suitability.